Royal Palace of Madrid Guided Tours

To say visiting the Royal Palace of Spain is an extraordinary thing, especially when accompanied by a prepared patient and clear person. Added value to the experience was your staff, whom we waited in front of the palace instead of going to their headquarters. Arriving at the venue late, one of the staff accompanied us to the group that had already left, crossing before the entrance to the palace. Bravo

Today, June 3rd, we had an unforgettable visit to the Royal Palace of Madrid, English Guided Tour thanks to Carla, our guide of Satguru Travels and Tour. Her knowledge, passion, and warmth brought the history to life in every room we visited at the Palace. Clear explanations, kind attitude, and contagious enthusiasm. An exceptional guide who truly made a difference! 25314403

David was great tour guide and we enjoyed a lot. Really a good tour and we can just recommend.

Very interesting tour in French, well explained by Rebecca. Sublime palace to see. I recommend

The guide was great, well organized, friendly, professional, she was happy to answer all our questions. Everything was perfect.

The guide was excellent: very knowledgeable and friendly. The booking process was smooth, no hiccups We only wish there was a place with a defined logo/ flag which could have made the waiting less anxious - knowing we were at the right place.

The guide was absolutely brilliant and had come in on her holiday to help an ill colleague. Cannot fault her, however the quality of the audio sets need a lot of improvement. They are cheap and fuzzy. All our family agreed. But the rest of the experience was great

An excellent way to see the highlights of the palace. The guide's narrative was very interesting. A most enjoyable tour. Highly recommended!!!

The ticketing experience was simple. Meet up point instructions conflicted in the confirmation but we found the spot ok in the end. Perfect tour length, but some of it felt slightly rushed.

A good way to skip the queue's and see the palace with explanation. The sound quality was OK, but not great. This is partly likely as I am a hearing aid user, so had to remove them to use the headphones. I found the sound to be boomy when the volume raised and better with the volume lower. The palace itself is spectacular, even though part of me thinks that the oppulence is somewhat obscene in this day and age, but hey it's history that is worth seeing!

The tour of the palace was very pleasant and interesting in every aspect. Our escort Michela was very kind competent and professional especially passionate about her work. Claudio

Our guide , Cristiana, was great!!! Accurate descriptions even with funny anecdotes , my 14 year old son who is a history buff also liked it very much. Great experience, thank you!!!

The guide, Blanca, was excellent. She delivered the tour so seamlessly in both English and Spanish. The Palace itself is very impressive and so lavishly decorated. Loved the bold colours of the various rooms and how different the decor styles were. Stunning!

Our tour guide was very informative she also engaged the group by asking questions keeping it interactive. The issue we had is we had to wait for 2 parties to show up. We stood in the hot sun waiting from 3:15 to 3:40. The time requested us to be present was 3:15. She was being told to continue to wait for the parities that were late.. We then moved forward into the palace at 3:40 and then we had to wait again because the parties arrived . If a party is not there at the time the ticket said which was please arrive 15 minutes prior to start time. Start time was 3:30 time to meet was 3:15. The entire group had to wait for these individuals that did not follow the guidelines. My suggestion is a 15 minute grace period. If they are not there by 3:30 start the tour.

The experience visiting the Real Alcazar was great! I wish I booked the tour ahead of time as I had to pay double the price through headout for the same tickets.

The tour guide, David, was very informative, funny, and definitely enhanced the tour experience. Skipping the line was also a big plus. It was very organized and on our walk over to the palace we also received some additional lore about the city and buildings.

Fantastic tour with Rocia, truly informative, fun, and well-paced. It would help to kinow that the tour departys from the other plaza; in other such tours, we went to an office to exchange our headout passes for tickets, and then went to the main site to begin. We went to the plaza looking for some sort of office. More precise instructions for that part would be helpful m- "your btour will depart from plaza...the tour guide will meet you at the plaza at 12:45, with a sign saying ...then you will walk to the palace "(5 minute wal;k), get headsets, deposit bags, and enter" etc.

The meeting place was 8 minutes from the palace, but the walk to the palace was a nice 20 minute walking tour of the city. Tour group was big, but the audio device was good. Almost non-stop commentary was quite informative

I appreciate the info received by the guide. We have to wait at the line even if we had skip the line ticket but I received a refund after I reach the company. So, after all, i recommed Headout team.

The guide who led us on the tour of the Royal Palace spoke clear English, easily understood even by non-native speakers like yours truly. It was engaging and interactive, recommended visit!

Very easy to order everything went correctly. The guide started already from the starting point with facts about the things we walked along until the palace. Further very good guide,pleasant to listen to with nice and funny anecdotes! Highly recommended!

Our very knowledgeable and friendly guide Cristiana gave us an overview of the history of Spain as she took us to the Royal Palace . The tour of the palace was very interesting and comprehensive. Even my 11-year-old son enjoyed it and did not get tired

The guide was professional and skilled in getting us to all the important places,as with hundreds of visitors at same time in the same room is not easy.

Our tour guide, Marta, was exceptional, vibrant, thorough and interesting. She managed a large group and some difficult palace staff really well. Our 9.45 am tour was cancelled, which we found out about only when we arrived at the appointed time. Your staff claimed contact was made to inform me of this by either phone or email - but when we checked it was clear we didn't receive any notifications. No apology was offered on the day and no explanation given. Tour was rescheduled to 11.45 Will not recommend your company.

The tour guide was both funny and knowledgable! Really enjoyed the experience and felt rather smug beating all the queues!